Terms of service

TERMS OF SERVICE

This website is operated by Jenny Holdsworth Contemporary Silver. Throughout the site, the terms “we,” “us,” and “our” refer to Jenny Holdsworth Contemporary Silver. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing goods or services from us, you agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including any additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, and contributors of content.

If you do not agree to these Terms, you may not use the website or purchase our products.

SECTION 1 - ABOUT US

Jenny Holdsworth Contemporary Silver specialises in handcrafted, contemporary silver jewellery made in England. Our products are designed with care and attention to detail, and each piece reflects our passion for quality craftsmanship.

SECTION 2 - OUR ONLINE STORE

Our store is hosted on Shopify Inc., providing the e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence or have obtained consent from a parent or guardian to use this site.

You agree not to use our products for any unlawful purpose or violate any laws in your jurisdiction, including copyright laws. Any breach of these terms will result in immediate termination of your access to our services.

SECTION 3 - PRODUCTS AND SERVICES

Our jewellery products are handmade, and as such, minor variations in appearance, size, or finish may occur. These variations are part of the unique character of handmade jewellery and do not constitute faults.

We make every effort to accurately display product colours and details on the website. However, we cannot guarantee the accuracy of your monitor’s display.

All product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product at any time.

SECTION 4 - ORDERING AND PAYMENT

  1. Order Acceptance:

    • All orders are subject to availability. Once an order is placed, you will receive an email confirmation. This email does not constitute acceptance of your order.
    • We reserve the right to cancel or refuse orders if we suspect fraud, unauthorised transactions, or other issues.

  2. Payment:

    • We accept payments securely through Shopify Payments or third-party gateways such as PayPal.
    • Prices are listed in GBP (£). As Jenny Holdsworth Contemporary Silver is not VAT registered, VAT is not charged or included in the prices of our products.

  3. Accuracy of Information:

    • It is your responsibility to provide accurate billing and shipping details. Failure to do so may result in delays or cancellation.

SECTION 5 - DELIVERY

We offer delivery within the UK and internationally by prior arrangement only. Shipping fees and estimated delivery times are displayed at checkout.

  • Domestic Shipping: Delivery typically takes 3–5 working days from dispatch.
  • International Shipping: Delivery times vary by location and may be subject to customs delays.

Customs fees or import taxes for international orders are the responsibility of the customer.

SECTION 6 - RETURNS AND REFUNDS

We accept returns under the following conditions:

  1. Faulty Items:
    If your item is faulty, please contact us at admin@holdsworth.net within 14 days of receipt. We will assess the fault and provide a repair, replacement, or refund as appropriate.

  2. Non-Faulty Items:

    • Unworn and undamaged items may be returned within 14 days for a refund or exchange.
    • Earrings cannot be returned for hygiene reasons unless faulty.
    • Bespoke commissions are exempt from the standard 14-day cancellation policy unless the item is faulty.

For more details, please review our Refund Policy [Insert Link].

SECTION 7 - LIMITATION OF LIABILITY

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to:

  • Delays in delivery due to factors beyond our control (e.g., customs, courier delays).
  • Loss or damage during transit (please contact us for insurance options).

Our liability is limited to the purchase price of the product in question.

SECTION 8 - INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and product designs, is the property of Jenny Holdsworth Contemporary Silver and is protected under UK copyright and trademark laws. You may not reproduce or use any content without our written consent.

SECTION 9 - THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or services. We are not responsible for the content or accuracy of these external sites. Use them at your own risk.

SECTION 10 - PERSONAL DATA

Your submission of personal information is governed by our Privacy Policy [Insert Link].

SECTION 11 - GOVERNING LAW

These Terms and any disputes arising from them are governed by the laws of England and Wales.

SECTION 12 - CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting. It is your responsibility to check this page periodically.

SECTION 13 - CONTACT INFORMATION

For questions about these Terms of Service, please contact us at:

Email: admin@holdsworth.net
Phone: 07748 613 080

Business Address:
Jenny Holdsworth Contemporary Silver
Upper Clatford, Hampshire, SP11 7LW