Delivery, Returns & FAQ

DELIVERY

Delivery rates

  • Standard Delivery - 2-3 business days from despatch - £5 (Complimentary on orders over £100)
  • Express Delivery - 1-2 business days from despatch - £6
  • Special Delivery. Guaranteed delivery next day - £11.50
  • Special Delivery (Saturday) - £14.50

When will my order be sent?

Jewellery that is in stock will normally be despatched on the next working day. You will receive an email when your order is on its way.

Where do you deliver?

Currently, orders placed through the website can be delivered to UK addresses only.

What if a piece is out of stock?

Many designs can still be ordered when they are temporarily out of stock. As each piece is individually made, please allow approximately 7–15 working days, depending on the design and whether hallmarking or gold plating is required.

If there is a particular piece you would like, please get in touch and I can confirm the likely timescale.

PACKAGING & GIFTS

How will my jewellery arrive?

Every piece of jewellery is carefully presented in a branded Jenny Holdsworth Jewellery box, as standard. The boxes are made with FSC-certified and recycled materials, providing protective storage for your jewellery as well as being ready to give.

Orders are securely packed for posting using recyclable packaging wherever possible.

Sending as a gift?

Your jewellery will arrive boxed and ready to give. If you would like me to include a handwritten message, simply add your wording in the order notes at checkout. I can also send an order directly to the recipient, just enter their address as the delivery address.
 

RETURNS AND EXCHANGES

I hope you’ll be happy with your jewellery, but if something isn’t quite right, please contact me first. I’m always happy to help and will do my best to make the return or exchange as straightforward as possible.

For online purchases, please contact me within 14 days of receiving your order. You then have a further 14 days to return it. Jewellery should be unworn and returned in its original packaging. Unless faulty, return postage is the customer’s responsibility.

Bespoke or personalised jewellery cannot normally be returned unless faulty.

If your jewellery arrives damaged, faulty or isn’t what you ordered, please get in touch and I’ll work with you to put it right.